nF
nerise F
1 reviews | Active since Mar 2016
08 Mar 2016, 15:21
mtn insurance complaint
I upgraded in December,and also opt in for insurance on the phone.I haven't received any confirmation and phoned the store where I upgraded.The lady informed me that I need to contact MTN insurance with reference number #***3 to confirm if the insurance has been approved.<br> <br> I have been trying for the past two months to get hold of MTN insurance, when i phone I hold on for 20 minutes and then get cut off. I sent emails and get an automated response that they will get back to me in lot longer than 5 days. I havnt even received a claim form or anything. I am sick off not getting hold off them and I need insurance asap asap!!!!
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MTN South Africa's replyOfficial
08 Mar 2016, 22:51Hello neriseferis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply08 Mar 2016, 22:51
Official
Hello neriseferis,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***