MTN INSURANCE COMPLAINT

My iPhone 6 slipped accidentally and fell on the tar road as i was getting off a car therefore i went to MTN store to assist me since i have insurance with them.<br> <br> I am very disappointed with the MTN Insurance, i filled in a claim form on the 29th July 2015 and i was promised to be contacted with in 7 working days and till to date i have not been called to be given feedback about anything, i was told that the insurance will call me and come to me to pick up my phone for repairs. I called the insurance number ***) several times and i could not get through due to high traffic calls, i decided to dial 808 and demanded that they put me through to the insurance and the insurance told me that they can only assist me on on the 13th August 2015 due to them not having enough loan phones, my question is what was i suppose to be using for the these days that have passed? what if i don't have another phone? does that mean i will be offline for all these days? does it mean i won't be in contact with my family and friends due to the poor insurance services from mtn? i am very disappointed and i will make sure that after this claim i will cancel this unreliable insurance.