1 reviews | Active since Oct 2015
MTN Insurance complaint
Last month I logged onto the insurance section on MTN's website to receive a quote and I also tried endlessly to call the insurance call centre who do not answer. I tried to receive a quote and apply online but I didn't receive any information or quote or amount or policy. <br> <br> After receiving no replies I then insured my phone with another insurance provider. <br> <br> Today, I received an sms stating that insurance was activated for R15000. I did not sign for any policy netierh did I receive any information or policy documents and now I apparently have an insurance contract with MTN. I do not want insurance with MTN. I have an inusrance provider for my phone - who answers the telephone, send policy documents to me and complies with the legislative requirements. <br> <br> Please ensure that this policy which I have no knowledge of is cancelled.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***