Mtn insurance company is such a disaster

I have sent a claim form to mtn sp insurance on the 16th of July 2015 and got a response that it will be attended too after 5 days. 5 days later which is today I get to make a follow up and my message just get read but no response. When i try calling i go through the voice prompt and it directs me to a consultant but immediately they receive the call they hang up on me.<br> <br> How terrible and unprofessional of them to do that. The least they can do is give me prompt feedback on the progress of my ****** phone.<br> <br> arggg MTN is a no go area !!!