Mtn insurance company bad service

Mtn insurance company with their courier are a **** we where ****** of 2 phones then we follow all the procedures to make a claim and it was approved problem started when they deliver one phone the other phone it a mission to get it telling us they didn't find anyone then we changed the address to my work address when we follow up still telling lies they didn't find anyone how because its my working place there's a lot of people there they don't even phone to say we are lost or whatever and to get through to them it's a mission itself they will put you on hold for nothing