MTN Insurance collection
<p>I processed a claim with MTN nearly 5 weeks ago at Rosebank Mall for my damaged phone. I was told they will call me to collect the phone. Till this day I have gotten no form of communication from MTN Insurance and when I call through my claim I pending and I am unable to get through to a consultant. When I go through to the MTN store I'm told that they have nothing to do with insurance claims and unable to help me. There is no one claiming accountability and just for the collection of my phone this process is ridiculously long. </p>
Good day Nhlanhla Anto Mkhonza,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Nhlanhla Anto Mkhonza,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,