MTN Insurance claims is PATHETIC

Hi<br> <br> On Monday 6th we woke up to realise that soneone had broke into our home while we were sleeping. A few appliances and cellphones, including mine was ******. I contacted MTN to report it. On the 9th I sent my claim to the insurance. I sent it agian on Monday 13th and also called them back to make aure they got it. The lady I spoke to said it'll be sorted in within 5 working days..<br> <br> I haven't received anything and it is undoubtedly more than 5 working days.. I have been trying to get a hold of them since and I hold on for long with that computerized answer machine and they end up hanging up.<br> <br> I have never missed a payment with MTN yet they slack when it comes to delivering. I am honestly disappointed and frankly annoyed by them because I am paying for a phone I don't have.<br> <br> MTN insurance really needs to up their game cause this is not on.<br> <br> How much longer must I wait? Another Month for people to do their jobs? I am really curious as to what these people do all that that they don't answer their phones, let alone get any work done.<br> <br> ?