MTN Insurance Claims - ***

<p>I have currently submitted a claim with MTN Insurance on the 09 January 2017 for a ****** cellphone. The email reply I received from then is that we will get feedback within 5 working days due to high volumes. The 5 days passed and we followed up again and received the following email again:</p> <p>From: Chanel Du Plessis ********** <br /> Sent: Tuesday, January 17, 2017 8:10 AM<br /> To: Beverley Alexander<br /> Subject: Automatic reply: BP Alexander - ********** 820</p> <p> </p> <p>Dear Valued Customer<br /> <br /> This email serves to confirm that your query/claim has been received and will be attended to as soon as possible.</p> <p>Please be advised that with effect from the 05 December 2016 a new administrator has taken over the MTN Device Insurance book. There are a large number of pending claims which were handed over and we are working through them as quickly as possible. </p> <p> </p> <p>We apologise for any delays experienced should your claim have been submitted prior to the handover date. Our current turnaround time due to the backlog is 3-5 working days, so please bear with us for this time so we can attend to your claim/query.</p> <p> </p> <p>Our team is on a drive to improve upon this turnaround time as well as service levels offered to every client.</p> <p> </p> <p>We thank you for your continued patience,</p> <p> </p> <p>Kind Regards,</p> <p>The Pinnacle Marketing Team</p> <p> </p> <p>I made contact with MTN insurance again today and spoken to Megan who confrimed that I need to speak to Lee, Musa or Jabo. I phoned the number ********** 084 and held for 20 mins with the lady saying I am number 1 in the que.</p> <p> </p> <p>I was also just confrimed by Megan today that an excess of R350.00 has to be paid and an sms was send to ********** 820 which are the ****** cellphone and how can you make contact on a number where the client does not even have a phone.</p> <p> </p> <p>I have forwarded another email to MTN Insurnace and to date we did not receive any feedback from them.</p> <p>From: Beverley Alexander <br /> Sent: Friday, January 27, 2017 9:07 AM<br /> To: 'Kaylin Leonard' ********** Jabu Buthelezi ********** ********** Musa Ntshapheka ********** /> Cc: Megan Hope ********** /> Subject: RE: MTNLF ********** - BP Alexander - ********** 820 - URGENT FEEDBACK - PATHATIC SERVICE</p> <p> </p> <p>Good Day,</p> <p> </p> <p>We refer to the email below,</p> <p> </p> <p>To date we have not received any response from your office.</p> <p> </p> <p>Please confirm what is your turn around time and why a client needs to wait so long to have a cellphone claim of R3000.00 shorted out.</p> <p> </p> <p>The is pathetic service and I have not received such service in my life.</p> <p> </p> <p>Once my claim is finalised can please cancel the policy with immediate effect.</p> <p> </p> <p>Regards</p> <p> </p> <p>Beverley Alexander</p> <p> </p> <p>Is this the type of service you give a client when it comes to a cellphone claim of R3000.00 and why must you wait almost a month for your claim to be sorted and why do you never get any feedback and have to follow up yourself and still hold for ever.</p> <p>This is BAD SERVICE and after this claim I am cancelling my policy because in todays life you cant go with out an cellphone.</p> <p> </p>