MTN Insurance Claim via admyntec

Insurance Claim [Ticket ID: 311348]

My phone (an essential work from home tool) broke on the 29th of June, to date I'm still waiting for my claim to be processed, this is after numerous emails and calls, that are not responded to. Supervisors (***) promise to call back but never do:

Submitted my claim on the 29th of June, IMEI number put from the claim was acquired from the box that came with the phone (a replacement phone by the same insurer). I got a response the IMEI number did not match the one on the system, which I found considering that the replacement phone was given by the insurer. I advised them as such and an update was done on their system, to later find out, the error came from the phone supplier, IMEI number on the box did not match the one on the phone. The insurer was advised of this and the correct IMEI number was submitted, of which my itemised billing was then requested, which I then submitted on the 20th. I still await a proper response from the insurer, and still stuck without a phone.

I'm now very frustrated because I do not know who to escalate the matter to, the whole team is completely ***********.