MTN Insurance Claim Unresolved after multiple phone calls, escalations and complaints

CLAIM *** I am hereby laying a formal complaint for the following reasons. I have phoned in multiple times to escalate my claim in order for it to be finalised in the 5 days as promised by the call centre. I have emailed the department as well as indicated in their voice prompts but received no reply. It is now past the 5 days and I refuse to wait a month as other customers have attested to on Hellopeter.com. I have laid a complaint on Hellopeter.com, whereby the claim was handed to management team within the Insurance Department. This matter has not been resolved by the Management team within the Insurance Department as yet. I would like a status update of the claim today 06/05/2016. Please provide me with a Complaint Reference Number in order to forward this complaint to ICASA and CPA. Thank you