KB
Kevin B
1 reviews | Active since Dec 2019
08 Dec 2019, 16:13
MTN Insurance Claim - SHOCKING
I insured my phone through MTN. The MTN insurance partner (not my choice, I deal with MTN) has been messing me around for 3 weeks now, I'm trying to claim for a new phone as my current phone was smashed in an accident. How difficult is it to claim for a new phone (first time in 30 years), REALLY? After 3 weeks of waiting, I would expect that a manager at least would contact me. MTN social media team tell me they've escalated the issue to the insurers management to expedite my claim, that was Tuesday last week and I've heard nothing! Unacceptable, MTN doesn't give a damn, I can't even get to speak to management, only an agent at the service (non service) centre.
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Kevin B's updateReviewer Update
08 Dec 2019, 21:02As far as I'm concerned, I insured my device with MTN. The fact that MTN chooses to outsource the insurance is not my problem. Why do I have to continually call the insurance service desk to try find out what's happening with my claim. MTN should be taking care of it. This issue was already reported to the insurance supervisor (so I was told by the MTN Social Media team) and nothing has happened since last week Tuesday, no communication whatsoever.
KB
Kevin B's update08 Dec 2019, 21:02
Reviewer Update
As far as I'm concerned, I insured my device with MTN. The fact that MTN chooses to outsource the insurance is not my problem. Why do I have to continually call the insurance service desk to try find out what's happening with my claim. MTN should be taking care of it. This issue was already reported to the insurance supervisor (so I was told by the MTN Social Media team) and nothing has happened since last week Tuesday, no communication whatsoever.