TM
Thabo M
1 reviews | Active since Nov 2015
24 Nov 2015, 10:32
MTN Insurance Claim not working for me
Hi Alice van der Merwe <br> <br> Two weeks has passed, and I am yet to be contacted by your insurance department. I am sorry if I seem a little impatient, but i have been without a phone for over 3 months and still I make my monthly contribution without complaining.<br> <br> I would really like to be kept in the loop as where in the process the insurance company is.<br>
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 13:26Hello edwin_con,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Alice has escalated the matter to the Insurance department is now awaiting final response. As soon as we receive feedback we will let you know.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Alice has escalated the matter to the Insurance department is now awaiting final response. As soon as we receive feedback we will let you know.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply24 Nov 2015, 13:26
Official
Hello edwin_con,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Alice has escalated the matter to the Insurance department is now awaiting final response. As soon as we receive feedback we will let you know.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Alice has escalated the matter to the Insurance department is now awaiting final response. As soon as we receive feedback we will let you know.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***