MTN insurance claim not paid 4 months later

This is the second insurance claim I have lodged with MTN for a broken screen, the first time it took 6 months to pay because of the strike, this time im not sure what their excuse is, but its been 4 months now that my claim hasent been paid back. I email every week to follow up and never get a response. I have sent all the correct forms in but still no payment. mapaseka modisenyane contacted me 2 weeks ago and said the reason is because the IFix invoice doesnt have the relevant cell number on it, so can i please get that amended and send it to them and her. I checked myself and in fact the cell number is on it. So i emailed to point out where the number was on it, but have still not had a response. Terrible communication, terrible service! I will never insure a phone through mtn again