MTN Insurance Claim - not getting any feedback

On 2nd of February I send my first email to MTN [Email Removed] On the 4th of February I send my second email, and on the 9th my 3rd email. <br> On the 9th of February MTN respond with a message stating that they have not received my faxed claim form. After checking my fax I see it did not go through. So I email the claim form to them on the 9th.<br> Send 4th email on 13Feb asking for feedback. No reply.<br> On the 16th of February I phone the MTN Insurance call center ***) and got message that there is no claim registered for me. I then tried to speak to a consultant but after being cut off 3 times while holding on for a consultant, I decided to give up on this useless company.<br> <br> Please please help me because MTN is incapable to help me.<br> <br> Thanks