MTN Insurance Claim -No response since 15 March

This is a follow up complaint from our last one of 29 March 2016 on this site regarding the same matter <br> This handset was ****** and reported to MTN insurance in the Canal Walk branch for the first time on the 15 MARCH 2016. Consequently, it was again report in person at the Paarl branch on the 4th April 2016 as the consultant at the Canal Walk branch did not put the claim through.<br> <br> We have been waiting +/- 5 weeks for a response or new handset from MTN Insurance. MTN has this standard reply in response to our queries: <br> <br> \ Thank you for your email.<br> This email serves to confirm that your query has been received and will be attended to as soon as possible<br> Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience\" <br> <br> Needless to say we haven't had the courtesy of a response and it has been longer than 5 days. <br> <br> <br> This is a business contract and the handset is required as the employee is on the road most days. MTN is therefore hindering the business operation of our firm. "