1 reviews | Active since May 2011
MTN -INSURANCE CLAIM HORRID SERVICE!!!
<p>Thi is totally unacceptable I am still waiting for a response!!!!This is totally unacceptable that now not only did I have to go through this frustration but I am told that my handset which I am paying for on a monthly basis being an iPhone 128g is only insured for R10000 ? Where the premium i have been paying monthly is R139,47 . I was sent a letter to sign for a new premium of R140 for R15000 where is the logic ! I want to see where I signed that I would accept such a low amount where it would not cover for a phone ? </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
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Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********