Mtn Insurance Claim Horrible Delays

<p>I lost my phone on Sunday the 23rd of April 2017 and lodged a claim on Moday 24th of April 2017 and submitted all relevant and supporting documents. The claim was approved on Wednesday 26 April 2017 and i paid the Excess Amount on Thursday 27th of April 2017. A week later after the incident i still dont have a phone even though the MTN Insurance website says:</p> <p> </p> <p>"That is why we ensure an efficient and reliable service in the event of repairs and authorisation within 24 hours for a replacement of a lost or ****** device! Putting you back in touch with your world as soon as possible!"</p> <p> </p> <p>What a load of nonsence, if you wamt peace of mind choose alternative handset insurance, MTN will inconvinience you on top of the inconvinience you are already suffering. Im thee most unhappy customer you have got. My family and i have been loyal to this network for years now but its time for change</p>