MTN INSURANCE CLAIM FRUSTRATION

I went to MTN Somerset Mall on the 13 June 2015 & had to submit claim after my phone got lost/******, the claim was sent through & i received a reference number & was told to follow up in 5 working days (Friday,19 June) which I did. I called MTN to follow up & was told they cant see anything on the system yet, but will escalate it & someone from Insurance department will call me back, which of cause never happened. I called back again Wednesday 24 June only to find out that it is in process of assessment & will receive an approval letter via e-mail before Friday. So naturally it being Friday today i got even more frustrated when still i have NOT received ANY feedback, letter or response, i calld YET again!This time i called, held on for heaven knows how long, was just put through to switchboard(this after my details was supposedly being checked) Switchboard called me back and put me through to insurance again & this time the call was dropped (seems like this is a normal thing for them). I called back AGAIN and finally got to speak to Thomas who told me my claim is STILL in process of assessment & I need to email him if I have not received anything by 16h30. Pathetic Service MTN!