MTN INSURANCE CLAIM FOR ****** CELLPHONE

On the 15 March 2016, I attended the MTN shop 101 in Canal Walk to institute an insurance claim for a ****** cellphone. A Consultant by the name of Thando Kahlela \assisted\"me. As of the 25 March 2016 I still had not heard from MTN re the claim. I therefore had to visit the store again. A lady consultant tried to assist me and advised:<br> <br> 1. That Thando was supposed to have issued us me with a reference number, which he failed to do<br> 2. Thando was supposed to do a Sim swop, which he failed to do<br> <br> As of today 29th March 2016 I still have not received any feedback or response from MTN<br> <br> This is a business cellphone and I have been an MTN client for over 15 years and have received nothing but poor, unprofessional and *********** \"service\" from MTN <br> <br> Once this claim has eventually been processed, I will not be renewing my contract with MTN when it expires in June this year. <br> "