MTN insurance claim fail

<p>MTN insurance claims fail my insured phone got lost/****** on the 30/10/2016, I called MTN ********** same day to report while at police station trying to open the case, they deactivated my number and said I must contact them on the 31/10/2016 for them to give me a referenece number which I will then have to give to the police, since the 30th is on a Sunday and they are only able to give me a reference number only on week days.</p> <p>I phoned today and they say the cant link my phone number to my IMEI, I spent almost two hours on the phone with no joy</p> <p> I have one number/sim card, but I purchased a special of two devices(tablet and phone), so both are insured under the same number(I have emails approving this)</p> <p> please help as none in the insurance, customer care, and ********** departments could help</p> <p>my policy number is CNS ********** 824</p> <p>contract account number is **********</p> <p>the ****** device is the Sumsang J1 mini.</p>