MTN insurance claim

I hava been paying for my insurance for more than 8 months alongside my contract, I then lost the phone and tried to make a claim on my insurance and it's been weeks now with no way forward. They keep saying my application doesn't appear on their system meanwhile they even gave me a reference number, if it's not that excuse then they make up another excuse to keep this process prolonged.

The other person I spoke to for that company told me to send the required documents, which I did but still they keep making excuses saying I app**** late for this claim and the dates on my documents doesn't match the date they were sent...furthermore, I sent them an email the day after my phone was lost I called them they gave a from to fill and I also had to go to the police station to report a lost phone a day get an affidavit. I have all the screenshots of different emails from them telling me all these different excuses. Now I have no idea how I'm I going to survive without a mobile phone after I've been paying so much for it to be insurance in instances like this.

Mtn is a bad company, I wouldn't advise anyone to sign up with them I also feel like it was one of the worst decisions I made. This is giving me depression and anxiety, I hardly even get access to a mobile phone to get in touch with them so they can give another excuse. I don't understand how is it that hard for them to process my claim because I've been paying all their bills without a fail. Now my life is stuck I can't do anything without a cellphone, I've been waiting on them for the longest time and nothing seems promising.

No one cares about anyone there even their employees are so rude on calls you'll never find help meanwhile they call themselves 'champions' ...such loosers

I am really disappointed with their level of service, it's pathetic and this isn't good for my health as I have mentioned that this is causing so much stress on me and my family who can't even get ahold of me due to not having a mobile phone. My life has literally stopped and it's frustrating This needs to stop otherwise MTN has to stop offering us insurances if they can't assist us when we're in need.