MTN Insurance Claim Delayed – No Feedback After 3 Weeks

I am extremely frustrated with the poor service and lack of communication regarding my MTN insurance claim. My Apple iPhone 14 (128GB) was ******, and I submitted a claim about three weeks ago with all the required documents. On 11 February, I received confirmation that my claim was pending the ITC blacklisting reference and was told the process would take approximately 7 days. It has now been well over the advised timeframe, and I have received no feedback. I have made several follow-up calls. Each time I am promised a callback, but no one ever contacts me. Today, after calling again, I was told the system is down, with no clear timeline for resolution. The lack of communication and delays are unacceptable, especially since this matter has been ongoing for three weeks. I am requesting: An urgent update on my claim status Confirmation of the ITC blacklisting reference A clear timeline for finalising my claim If this matter is not resolved urgently, I will proceed with further escalation to ICASA. Name: Dimakatso Mokone Contact: *** / ***