mS
mihlali S
1 reviews | Active since Dec 2019
11 Dec 2019, 12:49
MTN insurance claim
i have made an insurance with MTN on the first week of November. I reported my phone ****** and went to the police station for all the necessary documents. I called the call center for all the relevant procedures to take regarding an insurance claim. I emailed my claim form and the affidavit as well as my ID number. I called in to check on the status of my claim 3 days later and was advised to wait for 7-14 working days. 14 days later I called them back and no proper feedback was given by the agents. I am either put on hold or the call gets dropped after waiting so long. I am fed up as it has been over 5 weeks with no proper feedback and I need a phone urgently!
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mihlali S's updateReviewer Update
19 Dec 2019, 16:41I am still waiting for the Admyntec insurance supervisor to contact me. No feedback is given as to when my insurance is approved because I am in urgent need of a phone, It is now almost 3 whole months. I am really unhappy. What's the point of having insurance if you gonna be without a phone this long???? Call center agents are still giving me the same irritating stoy. Is that how you handle your clients??
mS
mihlali S's update19 Dec 2019, 16:41
Reviewer Update
I am still waiting for the Admyntec insurance supervisor to contact me. No feedback is given as to when my insurance is approved because I am in urgent need of a phone, It is now almost 3 whole months. I am really unhappy. What's the point of having insurance if you gonna be without a phone this long???? Call center agents are still giving me the same irritating stoy. Is that how you handle your clients??