MTN Insurance Claim

Hi Guys,<br> <br> i did my upgrade 1/12/2016, took out insurance when i got my phone(same day). In Feb i dropped my phone, i lodged a claim for the screen to be repaired. Firstly they said i have to pay an access of R750, then they said they can't fix my phone cause its uneconomically repairable (IPhone6SPlus64GB) they sent me a letter saying i must go to a MTN store to get a new phone worth the value of R15000, i told the consultant i want the same phone i had, he said i can'9t take the same phone because the value is R17500, if i want they same phone have to pay the difference of R2500. i asked the consultant, if i take a phone for R15000 will my monthly premium still stay the same, he said yes, i asked why, he said the insurance departments got nothing to do with them i have to pay they premium i am currently paying for the phone i had, i told him im not paying for a phone which im not using and he said well that's the way it is? <br> <br> if you take out insurance with mtn please make sure the value of the phone is less than R15000, otherwise you are going to have the same problem <br> <br> they have now agreed to fix my phone after i have spoken to the manager and supervisors. ended with a fight