MTN INSURANCE CLAIM

MTN Insurance claim.

I Currently want to express my frustration with regards to MTN insurance claim

I damaged my phone mid-December 19 then went into to a store, I was given a form to complete and then asked to email the form with the address for my device to be collected then sent in for repairs. 2-3 weeks went by with out anyone responding to my claim/ email. I then assumed they were working on skeleton staff because it was December.

I then followed up with a phone call, received a ticket number and was told I would receive an sms advising how much I needed to pay for Access.

Days went by and no SMS was received. I called again to follow up and eventually an sms was received to make payment.

Payment was made and POP was sent to the Insurance. I was then told to wait for my device to be collected. Days went by and my device was not collected.

I had to follow up again and again on when the device would be collected. Eventually after speaking to a team leader my device was collected. I have been advised that repair time would be 3-7 working days and my device would be return back to me

Today Marks the 7th working day I have called a few times to try and locate how far they were with my device.

No one seems to know what is happening with my device. The staff has advised that the repair centre is not responding to phone calls or emails therefore they are unbale to advise what the delay is. And that they will call me back with feedback and they don’t.

I then called again at 1500 to check if they have a response, and the lady said she spoke to someone at the repair centre and they advised they are still busy with the device and not sure when it will be ready.

This is the only device I have and I am struggling because of the delay.

My colleague recently sent in her device to a different network and the whole process was just 5 days.

I am really frustrated at the horrible service I am receiving which is totally unfair.

I honestly do not understand why I need to struggle so much for a service I am paying for.

Secondly as soon as my device is back I will cancel the insurance with MTN and will defiantly will ill advise anyone to use MTN insurance.

Thanks