MTN insurance claim
<p> i claimed for my ****** phone late September 2016 and now it's November 2016, i have called the customer service line and i have been kept holding for over an hour. i just called them this afternoon and i had the voice prompter tell me their agents are currently busy for an hour not even one of the best service champion could take my call, i am paying for a phone i don't have R669.00. I am utterly disappointed at the kind of service I have gotten form MTN, poor service to say the least. The insurance claims department has not even called not once to let me know they got my claim, how long it will take and when i will have a new device. i went to the MTN store a Maponya mall and they couldn't assist me, they said they had escalated my claim and i got nothing still.</p> <p>tell me, WHAT does one do in this situation, I'm actually disgusted at the poor service. i am changing networks, and I hope to never use MTN again.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***