MTN insurance claim

I lost my device and now I reported it to MTN under the insurance department but however upon claiming my claim was approved,the was excess that I was charged and I paid it. Now I am being told there’s a difference of value on my claim and insurance must approve before they can go ahead with dispatching my phone…. It’s been over 3 days and still there’s no sign of feedback from their insurer. You guys don’t take your customers seriously I must run behind you guy to do your jobs and I get my device!you don’t put your customers best interest at heart.this is so frustrating on my end as a customer,all the call centre reps can,t assist on the other end we heading into a long weekend I must wait 3weeks for your correspondence?

I just can’t wait for my contract to end and I take my business elsewhere and where they will appreciate my money!!!

Horrible service I must say