1 reviews | Active since Sept 2015
MTN INSURANCE CLAIM
Good Day <br> <br> To whom it may concern <br> i am having an issue getting hold of mtn's insurance as i have a claim to submit ive been trying to get hold of them for past week with no luck .<br> i was ****** a week ago and my phone was ****** ive blacklisted the phone and followed the necessary procedures that needed to be done however i just can not get hold of the call centre i am very upset with this level of service delivery as i pay my insurance and mtn bill on time every month ,but when it comes to servicing there clients they can not follow through with that and they call themselves \service champions"<br> <br> i would like to get my insurance claim sorted out as soon as possibble as i need a phone urgently<br> <br> Thank You <br> Raees Nicholson <br> """
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to t he management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been referred to t he management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***