1 reviews | Active since Jan 2020
MTN Insurance Claim
My phone got damaged on 9 November 2019. I immediately app**** for a claim and provided all the necessary documentation on November the 11th. There was no correspondence from MTN, I had to call and follow up all the time.
The next step was to pay the excess fee, I had to call over and over just to get the account details to which I had to make a deposit. Each consultant had a different story to tell....''you gave us the wrong email''...''the person sending out the account number is not in''....''Our email system is not working''....''I will call you back ''....I had the phone dropped on me several times.
I finally received the banking details on 9 December 2019. I paid immediately. When the phone was collected after a few days, there was no waybill or any acknowledgement of receipt of the device. I had to follow up to find out that my phone was received, I only got confirmation days later. Nothing was said after that.
I decided to let the holidays end, hoping there would be a better way forward now. The first consultant put me on hold then dropped the call on me. The second consultant said the repair center did not answer the phone and that she (Ntombifuthi) would call me back during her lunch break at 3 pm...this is where I lost it!!!!
The lack of professionalism is beyond me, I do not have to emphasize how inconvenienced I have been for the past two months. This is unacceptable!!!!!!!! Why should insurance claim be so com
Seeing how they operate, I called again today, expecting they would say the devise is on its way. The lady I spoke to told me that the previous lady is a trainee ( as if that's my problem) and gave false information. The fact that she thought that was an acceptable reason does not make sense to me.
She told me another arrangement is being done to deliver the device and I must expect a call from her ''tomorrow morning'' confirming that delivery. How can I even trust this is true? I bet if I call again now, someone else will give me a different excuse.
I am cancelling this contract a soon as possible. I will no longer accept such nonsense.
Seeing how they operate, I called again today, expecting they would say the devise is on its way. The lady I spoke to told me that the previous lady is a trainee ( as if that's my problem) and gave false information. The fact that she thought that was an acceptable reason does not make sense to me.
She told me another arrangement is being done to deliver the device and I must expect a call from her ''tomorrow morning'' confirming that delivery. How can I even trust this is true? I bet if I call again now, someone else will give me a different excuse.
I am cancelling this contract a soon as possible. I will no longer accept such nonsense.