MTN Insurance Claim

I have not been assisted regarding my insurance claim since 7 August 2015. I completed an online claim, email claim, fax claim including a walk in at MTN Centurion (SC) but no one has been able to assit me. <br> <br> Philisiwe Lobi at Centurion (SC) said she followed up with one of the Supervisors at Insurance but she is still waiting for feedback from the Supervisor. I sent Philisiwe and email this morning and no reply. You can't even get hold of anyone at the store as the number automatically cuts you off including the Insurance department.<br> <br> Extremely dissapointed in the service and turn around times for the Insurance Claim. <br> Please sort this out urgently.