MTN INSURANCE CLAIM

I have had so much difficulty with the service from MTN and getting in contact with someone. I submitted an insurance claim form on the Thu 2015/04/09, regarding my laptop. I had to follow up continuously weeks before the actual submission and even after the I have submitted the claim I had to call for weeks on end to get the device collected on 06/05/2015. <br> <br> I know that in the past I had to stay on hold for a minimum of 15min to actually speak to someone on the other side, but now I received a pre-recorded message on the call centre number that it's been disrupted.<br> <br> Well MTN had disrupted my study life because I have assignments due and because of their tardiness I have to work late hours at the office. Firstly I do not appreciate the fact that I have had to follow up with MTN continuously and secondly now I can't even get in touch with someone to find out how far the claim is. <br> <br> Can someone urgently contact me and tell me when I can expect my laptop back. <br> <br> I am a paying client of MTN<br>