MTN INSURANCE CLAIM

This is the worst traumatic experience every. I currently have a contract with MTN. I took a iphone 13 Pro and it happened that it got ******. I followed everything MTN required from in terms of opening a case and getting forms filled in. I submitted my claim . Its been over a month I haven't received any positive feedback , when I call the MTN insurance on *** the agent would answer the call and drop it.

I have wasted so much time purchasing airtime, waiting on long queues to get assisted then get dropped just like that . If the call is answered I would be placed on hold and no one gets back they just release the line .

This is ridiculous, the reason I'm paying for an insurance it's because life is unpredictable, I regret taking a contract with MTN . Now I'm stuck who is going to help me resolve this. The last Agent I spoke to from MTN insurance it's Nokonwaba from claims the department she also dropped the line asking me to stay on hold she wants to open my claim . This is insane , I am phoneless and it feels like my life has been placed on pause .