1 reviews | Active since Oct 2015
MTN Insurance Claim
<p>HiI have submitted a claim form at MTN Insurance after my phone has been ****** in my work place,</p> <p>I have submitted a claim form at MTN Insurance after my phone has been ****** in my work place,</p> <p> </p> <p>I was busy helping a customer with a quote, as I went to get the printout, the customer was gone with my phone and I ran after him but I couldn't get him.</p> <p> </p> <p>I went to the SAPS and I have blocked everything, </p> <p> </p> <p>Now the MTN Insurance says they won't replace my phone because the is not enough proof of theft,</p> <p> </p> <p>I have been paying my insurance since 2015 and when this happens now they can't pay. </p> <p> </p> <p>Date of everything : 20/07/2017</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Pinnacle insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4
Good Day it's been a week now after the MTN INsurance won't pay or replace my ****** phone.
I have come to a conclusion with my self to cancel all contracts with MTN and They Insurance people, because of they, not any help.
No Cares to update me or do anything. Thank you for not getting back to me.
Good Day it's been a week now after the MTN INsurance won't pay or replace my ****** phone.
I have come to a conclusion with my self to cancel all contracts with MTN and They Insurance people, because of they, not any help.
No Cares to update me or do anything. Thank you for not getting back to me.