1 reviews | Active since Jan 2015
mtn insurance ***
<p>I submitted a claim on Monday the 28th of November 2016 I recieved my ref no # ********** 1 they send an emai lto say it takes 5 working days it is now seven working days and they do not respond on my emails. I not happy with the service as not one of the consultants phoned me even though they acknowledge my email. I make payments to them every month and they not very helpful at all. I would apprciate s response from them to let me know what is the process of my claim and if there is anything they need from my side.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Virginia</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***