Mtn insurance claim

<p>I claimed on my Mtn insurance for the repair of my cellphone screen. The claim was placed on 27 March 2016. After numerous calls and being placed on hold for more than 30 minutes (then getting dropped) or never answered, I send some e-mails. After that the cellphone was collected on 13 May 2016. Now I have the same problem. I cannot get through to them to hear if they are going to fix the phone or what is happening. Again phoning and sending e-mails. The only reaction you get is:</p> <p> </p> <p> Dear valued MTN Customer<br /> <br /> Thank you for your email.<br /> <br /> This email serves to confirm that your query has been received and will be attended to as soon as possible<br /> <br /> Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience<br /> <br /> Your reference number is ( ********** 4) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query.<br /> Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query.<br /> <br /> “Kind Regards<br /> <br /> MTN Insurance”<br /> “MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774”</p>