TUTU
The Unlimited The Unlimited
1 reviews | Active since Jan 2016
18 Apr 2016, 17:03
MTN INSURANCE CLAIM
Goodday peter... wrote a complaint last week about MTN insurance taking longto respond to my fone damages..its been a month n 2 weeks now and no response from MTN insurance....this is a huge inconvenience to me...I want feedback from mtn insurance so they call me and tell me when they wiol come get my phone for fixing.....MTN insurance keeps deducting money from my account but no help from them.this is the second letter m writing to hello peter since there is no call or anything from MTN... need my fone fixed ASAP..<br> <br> REQUEST NUMBER IS ***..., PHONE NUMBER IS ***. <br> <br> NEED A RESPONSE ON MY PHONE BECAUSE THIS IS DELAYING MY BUSINESSES.PLEASE PLEASE FOLLOW IT UP WTH MTN insurance.
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MTN South Africa's replyOfficial
19 Apr 2016, 07:37Hello Taugoitse,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with an update on claim status. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with an update on claim status. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply19 Apr 2016, 07:37
Official
Hello Taugoitse,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with an update on claim status. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our Insurance division to assist with an update on claim status. A callback will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.