RP
Rina P
1 reviews | Active since May 2015
27 May 2015, 14:54
MTN INSURANCE CLAIM
I ABSOLUTELY HATE DEALING WITH MTN. DUE TO THE STRIKE I HAVE TO WAIT FOR DELIVERY OF MY REPAIRED PHONE!!!! ITS BEEN A MONTH AND A HALF NOW!!!! <br> <br> I WILL NEVER EVER DEAL WITH MTN AGAIN IN MY LIFETIME.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 15:39Hello Rina Pretorius,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
The numbers you provided does not match the records on our system. Please furnish us with the cell number or account number in question in order for us to assist you promptly.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
The numbers you provided does not match the records on our system. Please furnish us with the cell number or account number in question in order for us to assist you promptly.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply03 Jun 2015, 15:39
Official
Hello Rina Pretorius,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
The numbers you provided does not match the records on our system. Please furnish us with the cell number or account number in question in order for us to assist you promptly.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer service touch points.
The numbers you provided does not match the records on our system. Please furnish us with the cell number or account number in question in order for us to assist you promptly.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***