MTN Insurance Claim - ***
<p>At the begining of May I completed an electronic insurance claim form for my laptop on MTN website...where a long wonderfull fictional story is told about fantastic service and fast response...even a loan device. After a month wirh absolutely no response.....and endless calls to obviously unattended nr...which was provided by MTN as only contact...and constant emails....I handed the laptop in at Brooklyn Square on 8 June. If after 30 calls to Brooklyn you speak to somebody...they never have any feedback and will always call back and never do. Now after 3 weeks they don't know whether the laptop has been picked up by courier from them yet to go for assessment. I acquired a laptop from MTN because I need one and not as a toy or ornament. I've been trying for 2 months to get a promissed service from MTN.....how long can it possibly take?????</p>
Good day Lizet,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Lizet,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good morning
Thanks for your quick reply. But still not a word from MTN or MTN Insurance about my complaint.
Thanks
Lizet Knox
Good morning
Thanks for your quick reply. But still not a word from MTN or MTN Insurance about my complaint.
Thanks
Lizet Knox
MTN
As usual the word "escalate " was used by MTN in their reply....while they know well enough that you never ever hear again from anything thats been escalated.
Nice quick reply first time.....and still nothing....as usual when you have a problem. When you want to get new contract or upgrade...everyone at MTN is very fast....but on any problem....no response.
Could I please get satisfactory reply on above matter urgently. I reckon after 2 months it's only fair
MTN
As usual the word "escalate " was used by MTN in their reply....while they know well enough that you never ever hear again from anything thats been escalated.
Nice quick reply first time.....and still nothing....as usual when you have a problem. When you want to get new contract or upgrade...everyone at MTN is very fast....but on any problem....no response.
Could I please get satisfactory reply on above matter urgently. I reckon after 2 months it's only fair