MTN Insurance cancellation without my knowledge or consent

I have been with MTN sky supreme for almost 4 years now. on 03 March 2020, I issued a claim form for a damaged phone. I was informed that by the call centre that my insurance policy, previously held by Pinnacle Marketing had been cancelled without knowledge or consent.

My account statements show that I have been paying insurance premiums religioulsy and the deductions for the premiums have not ceased.

I am left in the dark and highly unimpressed by the lack of information regarding the cancellation and surrounding circumstances.

I do not seek repayment of my premiums, I seek a repair of my phone.

Should this matter not be resolved, I will be left with no option but port my number to another network.

Please assist.