MTN insurance call centrecneeds a shakeup

<p>I submitted a claim to MTN insurance on 17 Jan 2017. On Saturday 21 Jan I get an SMS saying that the claim process cannot be completed as there is infomation missing and that a consultant would contact me but that I could contact them. I phoned the number provided and was holding for almost 10 mins and left with no airtime.</p> <p>I am still waiting for a call, from a consultant.... so this afternoon around 3pm I tried calling the insurance call centre number and could not get through. I then phoned the MTN switchboard who put me through. </p> <p>I was told that I was caller no 15 (not sure exactly) and that the hold time was 8 mins. eventually after about 15 minutes I was told that the hold time was just over 1 minute. But from there it all went pear shaped and the hold time kept increasing. By the time I ended the call 45 mins later, I was caller no 2 in the queue and approximate hold time 25 minutes!!!!!! </p> <p>Not only have I wasted a lot of time, I have also wasted a lot of money on a phone call and I am no better off . Either their queueing system is fong kong or everyone left the building leaving one person to field all the queries. </p> <p>NOT GOOD ENOUGH! How do I actually get through to anyone?</p> <p>If anyone at MTN is interested, my ITC ref no is ********** 5 </p>