mtn insurance call centre non existant,lying to th

MTN insurance is by far the worst, I have been trying to contact their call centre since Thursday and everytime they drop the call, i want to know what the turnaround time is for my insurance claim. It seems there's no staff working in their call centre, earlier in the year my wife submitted a claim for her cracked screen and the same thing happened, she had to wait 4 weeks for a reply from them its just ridiculous considering the amount of money we pay for this mediocre service and when you pay just one day late they will cut your line, I'm very frustrated, because MTN promises to keep you connected if your a contract subscriber and you have mtninsurance , they promise you a loan handset of the same calibre if your phone is in for repairs, but they never have a loan handset when you need one, i'm very frustrated, because im took out an MTN contract and mtninsurance ,because I was promised all this \good service"should I require it."""