DB
DRIES B
1 reviews | Active since Oct 2009
12 Aug 2015, 11:11
MTN INSURANCE CALL CENTRE NO RESPONSE
I INSURED MY CONTRACT PHONE VIA MTN INSURANCE WHICH GOT ****** ON 07/08/15<br> AFTER SUBMITTING THE CLAIM FORM VIA EMAIL WITH REF NO ***5 ALL MY ATTEMPTS TO MAKE CONTACT VIA PHONE FOR A REPLACEMENT PHONE WAS UNSUCCESSFUL.<br> THE MTN INSURANCE PHONE LINE IS NOT ABLE TO TAKE ANY CALLS AS THEY HAVE A NETWORK PROBLEM WHICH IS FRUSTRATING. <br> THIS IS A BUSINESS PHONE WHICH I NEED TO REPLACE URGENTLY.<br> WHEN WILL MTN RESPOND TO REPLACE THE PHONE IF I CANT TALK TO AN AGENT?<br> PLEASE ASSIST.<br> THANKS
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Aug 2015, 10:56Hello BOTHADRIES,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Aug 2015, 10:56
Official
Hello BOTHADRIES,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***