tM
tazna M
1 reviews | Active since Jan 2016
06 Jan 2016, 06:53
MTN INSURANCE CALL CENTRE DOES NOT ANSWER CALLS
my cellphone was ******,i put in a claim and i was told it takes 5 days to get updated.<br> its been 8 days now,i been told my claim has not even been looked at by the mtn branch in northgate<br> i have been without a cellphone for 3 weeks now,i keep calling the insurance department and nobody answers ever.<br> i pay my insurance every single month and this is the bad service i receive.<br> very very bad service.<br> <br>
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MTN South Africa's replyOfficial
06 Jan 2016, 18:09Hello btazna,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply06 Jan 2016, 18:09
Official
Hello btazna,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***