JT
Jennifer T
1 reviews | Active since Feb 2018
05 Mar 2019, 10:08
MTN Insurance Brokers(Pinnacle PTY LTD)
The brokers (Pinnacle Marketing PTY LTD) that MTN make use of are a bunch of *******. I have paid insurance on my Samsung Galaxy Note 8 and they are refusing to pay for repairs with the most ridiculous reasons. I will definitely not renew my contract again.
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MTN South Africa's replyOfficial
06 Mar 2019, 08:22Good day Jennifer,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our insurance department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our insurance department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply06 Mar 2019, 08:22
Official
Good day Jennifer,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our insurance department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our insurance department, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team