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Nashlene B
1 reviews | Active since Aug 2018
20 Apr 2020, 20:26
MTN INSURANCE BILLING CANCELATION ... STILL BEING BILLED!!!!
Hi. I cancelled my mtn insurance on the 4 th february 2020. According to my knowledge, the 1 March would have been the last debit order on the insurance. I was then billed again on the 17 March and debited again on the 1 April. I am billed again for the 17 april next debit date being the 1 May. Kindly investigate and provide feedback. I think it's ridiculous to pay for insurance for a device I no longer use. Thank you. Nashlene
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Nashlene B's updateReviewer Update
05 May 2020, 09:35Mtn is a bunch of hogwash. People like me are battling to pay rent accounts etc at times like these. But mtn has a damn audacity after me complaining about billing me for insurance on a device I no longer use. And after being told the matter is sorted now I have to deal with mtn DOUBLE DEBITING MY ACCOUNT. I DONT NEED THIS RIGHT NOW! I HAVE TRIED CALLING THE MTN CUSTOMER CARE BUT THERE ARE NO CONSULTANTS AVAILABLE. CAN YOU PLEASE ESCALATE THIS MATTER!!!!
NB
Nashlene B's update05 May 2020, 09:35
Reviewer Update
Mtn is a bunch of hogwash. People like me are battling to pay rent accounts etc at times like these. But mtn has a damn audacity after me complaining about billing me for insurance on a device I no longer use. And after being told the matter is sorted now I have to deal with mtn DOUBLE DEBITING MY ACCOUNT. I DONT NEED THIS RIGHT NOW! I HAVE TRIED CALLING THE MTN CUSTOMER CARE BUT THERE ARE NO CONSULTANTS AVAILABLE. CAN YOU PLEASE ESCALATE THIS MATTER!!!!