1 reviews | Active since Sept 2016
MTN insurance bad service ck ***7 [#***6]
<p>I am appalled at the service from the MTN insurance division. I followed the lengthy process for getting assistance to repaire my phone or having my hand set replaced 6 days ago. I received an automated ref number, with no telephonic contact details. </p> <p>I had to call the MTN call centre, regarding the tracking of the insurance query, after a lengthy call she then only share the insurance contact number. I have called this number and have waited over 30min with no luck.</p> <p> </p> <p>i pay for this service would someone please help to give me feedback. ?!?!?!</p> <p> </p> <p>would appreciate it</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***