1 reviews | Active since Apr 2017
MTN Insurance bad service!!!!!!!!
<p>I lost my phone at my brothers funeral on 5th november 2016, blacklisted the phone and lodged a claim on the 07th november 2016 at the store where i bought the phone. i have been given a run around by the consultalt and MTN insurance ever since, LOOKING for excuses to decline my claim. I had to resend the claim form 3 times....It has been 6 MONTHS since i claimed only for them to tell me its declined.</p> <p> </p> <p>I have been an MTN customer all my life, sort this mess out OR Cancel the contract i have with you guys!</p>
Hi
Thank you for speedy response. a day after i upgraded my phone on 25/08/2016 i went to the store to apply for the insurance and i have the the signed application forms to prove that. then i loose my phone im told that i dont have insurance. i then send them all copies i have then they complained about dates not matching that i claimed in Jan instead of when the phone was lost therefore my claim is declined. i quiried that was impossible cause i went to the store on the 7th of November 2016 to lodge a claim. they told me to resend my initial claim form.
After months they says they havent received my initial claim and i would everytime resend it when they say that. The lady by the name of Nandi then calls me on the 12th April 2017 and i explaned everything and she said she received it and will go check with ITC then approve my claim. Then yesterday i get call again from her that i did not blacklist my phone, i was shocked that she was looking for every excuse in the book to not approve the claim. i explained everything and even told her to check email trail sent to her which included my application form, claim form, ITC number i received from MTN and case number. then she says let me speak to my supervisor. so she comes back and says i did i loose my phone. i explained to her i was at my brothers funeral, in his bedroom and the phone was in my bag and by the time i wanted to use the phone i couldnt find it. and she says i must open a police case against people who were in the bedroom as one of them took it. i was beyond shocked......
After 6 months of running after them and she declines it. why do we have insurance? is it not suppose to cover me in instances like this?
please make contact with them as i have already sent them all i had. IF ALL FAILS PLEASE CANCEL MY CONTRACT.
Hi
Thank you for speedy response. a day after i upgraded my phone on 25/08/2016 i went to the store to apply for the insurance and i have the the signed application forms to prove that. then i loose my phone im told that i dont have insurance. i then send them all copies i have then they complained about dates not matching that i claimed in Jan instead of when the phone was lost therefore my claim is declined. i quiried that was impossible cause i went to the store on the 7th of November 2016 to lodge a claim. they told me to resend my initial claim form.
After months they says they havent received my initial claim and i would everytime resend it when they say that. The lady by the name of Nandi then calls me on the 12th April 2017 and i explaned everything and she said she received it and will go check with ITC then approve my claim. Then yesterday i get call again from her that i did not blacklist my phone, i was shocked that she was looking for every excuse in the book to not approve the claim. i explained everything and even told her to check email trail sent to her which included my application form, claim form, ITC number i received from MTN and case number. then she says let me speak to my supervisor. so she comes back and says i did i loose my phone. i explained to her i was at my brothers funeral, in his bedroom and the phone was in my bag and by the time i wanted to use the phone i couldnt find it. and she says i must open a police case against people who were in the bedroom as one of them took it. i was beyond shocked......
After 6 months of running after them and she declines it. why do we have insurance? is it not suppose to cover me in instances like this?
please make contact with them as i have already sent them all i had. IF ALL FAILS PLEASE CANCEL MY CONTRACT.