MTN insurance bad service
<p>Why do they make it necessary to revert to Hellopeter yet again. My previous claim took more than 9 weeks to be sorted out.</p> <p>Now I had a second claim and again the service is terrible. After a prolonged period (which I do understand seeing that we are in the festive season) I got a message that my claim can not be completed because of missing information that they need. On further enquiring (with a mission and lots of waiting on the phone), I am informed that they are missing the ITC ref nr, which is strange as everything have been sent to them. I however profide the ITC ref nr AGAIN, and the friendly lady promises that a consultant will get back to me, </p> <p>That was a week ago, still waiting for a responce of any kind. When I call in the phone ends up just ringing and ringing and ringing...</p> <p>I realy need this sorted as I need the phone for work purposes and my old phone's battery barely lasts half a day, please help!!!</p> <p> </p> <p> </p>
Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway.
Kindly note that we have sent an urgent request to the Insurance supervisory team to please promptly assist with the claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Johan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Corporate Department and appreciate your patience while the investigation is underway.
Kindly note that we have sent an urgent request to the Insurance supervisory team to please promptly assist with the claim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***