1 reviews | Active since Feb 2016
MTN insurance bad service
<p>I send my phone for repair at mtn insurance and Carrier came to fetch it on the 18 April 2016 .They send me an excess invoice via email on the 12 May 2016 and told me that the phone has been repaired .I paid the excess immediately but I haven't had from MTN insurabnce since that day .I tried to contact them but like always their telecommunication is bad .I went to an MTN store and They tried calling and sending emails but still I haven't had anything .When they looked on the system it seem the phone has been sent to the carrier which it is worrying because I have't receive a call or feedback .</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***