HS
HAPPY S
1 reviews | Active since Apr 2016
18 Apr 2016, 11:08
MTN INSURANCE BAD SERVICE
good day ,<br> <br> I have a huge problem with this MTN insurance ,my phone is broken and I have filed a claim on Wed 23/03/2016 3:16 PM and did a follow up 14/04/2016 8:57 AM till today no one has came back to me .I don't have a phone and this is not the 1st time this happens,i filed a claim last year and MTN only got back to me after 2 months ....so does that mean I must stay for 2 months without a phone?<br> this is such ******* service from MTN INsurance and its inconveniencing US as customers and month in month out I am paying for this useless insurance...I NEED MY CLAIM ATTENDED TO AS I NEED MY PHONE,THE JOB THAT I DO I CANT STAY 2 HOURS WITHOUT A DAMN CELLPHONE
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
18 Apr 2016, 15:20Hello HappyHerMajesty,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Apr 2016, 15:20
Official
Hello HappyHerMajesty,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
HS
HAPPY S's updateReviewer Update
19 May 2016, 14:16Hi Ayanda,
a month later I am still waiting for my insurance claim to be attended to .....like really??????THIS IS PATHETIC...
I HAVE BEEN CALLING THE INSURANCE DEPT FOR THE PAST 4 DAYSS AND I HOLD FOR UP TO 1 HOUR AND THEN THEY HUNG UP THE CALL,,,,,,,,,,,,,,,THIS IS ****EN MAKING ME ANGRY ,,,,I NEED MY CLAIM ATTENETED TO AND I WANT MY PHONE NXAAAAAAAAAAAAAAAAAAAAAAAA....
I WANT SOMEONE TO CALL ME I DONE WITH STUPIT MTN ***
HS
HAPPY S's update19 May 2016, 14:16
Reviewer Update
Hi Ayanda,
a month later I am still waiting for my insurance claim to be attended to .....like really??????THIS IS PATHETIC...
I HAVE BEEN CALLING THE INSURANCE DEPT FOR THE PAST 4 DAYSS AND I HOLD FOR UP TO 1 HOUR AND THEN THEY HUNG UP THE CALL,,,,,,,,,,,,,,,THIS IS ****EN MAKING ME ANGRY ,,,,I NEED MY CLAIM ATTENETED TO AND I WANT MY PHONE NXAAAAAAAAAAAAAAAAAAAAAAAA....
I WANT SOMEONE TO CALL ME I DONE WITH STUPIT MTN ***